3 Days to Build an Experience-Oriented Organization Driving Customer Choice, Repurchase, and Recommendation

3 Days to Master Experience Implementation Methods for Brand × User × Organizational Collaboration

3 Days to Grasp the Driving Mechanisms Behind Customer Choice, Repurchase, and Recommendation

 

Course Content：

Master a practical system to truly implement experience in 3 days.

The course focuses on three core perspectives: brand strategy, user perception, and organizational collaboration, systematically teaching key methods to build experience capabilities for "customer choice × repurchase × recommendation." Integrating global best practices, real enterprise cases, and intensive co-creation workshops, it helps enterprise experience promoters move from strategy to action—establishing thinking frameworks, mastering implementation tools, and driving experience to create a ripple effect within the organization, thereby building a sustainable organizational-level experience engine.

 

Target Audience

- CMOs, CXOs, Experience Officers, and other senior corporate executives.

 

Value Objectives

- Build an experience strategy cognitive framework from the perspective of customer choice.

- Master scenario-based experience design methods to systematically optimize the entire customer journey.

- Understand the driving relationships between brand, users, and experience.

- Learn a set of replicable and evaluable experience implementation tools and processes.

- Form an organizational-level experience language to promote the ripple-like落地 of culture.